Refund policy

We want you to be completely satisfied with your purchase. If you wish to return an item, please read our transparent return policy below.
Return Window
You have 30 days from the date you receive your item to initiate a return request. Once a return request is approved, you have 7 days to dispatch and return the item back to us.
Return Eligibility
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
All accessories, manuals, and parts included in the original box must be returned.
Proof of purchase (order confirmation or invoice) is required.
Return Shipping Costs & Fees
Return Shipping: Free returns (no return label fee).
Customer Responsibility: The customer is responsible for drop-off/handling the package to the designated carrier once the prepaid return label is provided.
Restocking Fee: No restocking fees.
How to Initiate a Return
1. Contact our customer support team at support@verista.shop with your order number and reason for return.
2. Once approved, we will provide you with full return instructions and a shipping label.
3. Package the item securely and ship it back to us within 7 days of approval.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5 – 7 business days.
Depending on your bank or card issuer, it may take additional time for the credit to post to your account.