Frequently Asked Questions (FAQs)

Q: Where do you ship to?
A: We deliver exclusively to delivery addresses within the United Kingdom.
Q: How much does shipping cost?
A: We offer FREE Shipping on all orders across the UK. There are no hidden delivery fees at checkout.
Q: What is the estimated delivery time?
A:
Processing Time: 1 – 2 business days (Monday to Saturday).
Transit Time: 3 – 5 business days (Monday to Saturday).
Total Estimated Delivery Time: 4 – 7 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a tracking link to monitor your delivery in real-time.
Q: What is your return policy?
A: We offer a 30-day return window starting from the date your order is delivered. Once approved, you have 7 days to dispatch the item. Returns are free (no return label fees), and customers are responsible for dropping off the return package with the designated carrier.
Q: What payment methods do you accept?
A: All payments are processed securely through Shopify Payments. We accept major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro) and digital wallets (Shop Pay, Apple Pay, Google Pay). All prices are in GBP (£).
Q: Can I cancel or change my order?
A: If you need to modify or cancel an order, please email support@verista.shop within 12 hours of placing it. If the order has already been processed or dispatched, it cannot be canceled and must follow our standard return procedure.
Q: What should I do if my item arrives damaged?
A: Please inspect your package upon delivery. If your item is damaged or defective, email us immediately at support@verista.shop with photos of the damaged item and original packaging so we can arrange a replacement or refund.
Q: How can I contact customer support?
A: You can reach our support team by email at support@verista.shop. We operate Monday through Saturday, 9:00 AM – 6:00 PM (GMT).